Return Policy

 

Products returned must be ordered directly from our online shop.

Refunds & Exchanges will only be accepted within 14 days of delivery of the item. After 14 days, all sales are final. No returns on customized pieces. Returnable in Stock Rings are always made in Size 7. Any other Ring Sizes are made-to-order therefore these items are final Sale and cannot be returned, refunded, or exchanged. All sales are also final for customized engraving and sizing.

All items must not be worn and must not be damaged.  All items must be returned in the original condition with the security tag attached. If the security tag is cut or discarded, the item will not be accepted.

Any refunds will be credited to the original form of payment.

Please contact our customer service center at Clientcare@dehago.com for instructions. A shipping return label will be provided by us with complete instructions for the return. Please follow the detailed shipping instructions given for the return to ensure proper insurance procedures are met.

 

Refunds

After your return has been received by us within the 14 day period, it will be subjected to a comprehensive quality inspection. If we cannot determine any damage or signs of use, we will refund you the selling price. No refunds on custom made pieces.